Support
Help when you need it
Every account includes Standard support at no cost. Need it faster and hands-on? Upgrade to Pro — by subscription or per incident.
Standard
Included with every account
Free
- Email support
- Response within 3–5 business days
- General usage and how-to questions
- Access to all help centers
Pro
PriorityFaster, hands-on help
€19/month
or €190/year · or €49 per single incident
- Everything in Standard
- Same-day response (within ~4 business hours)
- Priority in the support queue
- Hands-on help: configuration, debugging and deploy assistance
Billed securely via Stripe.
Support FAQ
What's included in Standard support?
Standard support is free with every account. You get email support for general and how-to questions, with a response within 3–5 business days, plus full access to all help centers.
What does Pro support add?
Pro adds a same-day response (within about 4 business hours), priority in the queue, and hands-on help with configuration, debugging and deployments — beyond standard usage questions.
How much is Pro, and how is it billed?
Pro is €19 per month (or €190 per year), or €49 for a single incident if you just need help once. Billing is handled securely via Stripe, in EUR with a VAT-correct invoice.
Subscription or per incident — which should I choose?
Pick the subscription if you want ongoing priority help; pick per-incident if you only occasionally need a hand and prefer to pay per case.
Is Standard really free?
Yes — every account includes Standard support at no cost. You only pay if you want Pro's faster response and hands-on help.